Hotel functioning structure

The most important factors for the clients of any hotel are safety, stability, range of services, their accessibility and efficiency of delivery, the culture of staff behavior. A hotel and a restaurant should be not only a place for passing a night and food preparation area , but also a "home away from home" where they can have a calm, comfotrtable rest. The guest should feel that he is not a supplicant for services but he rules the situation. Hospitality is the secret weapon of service.

Key notions………………………………………………………………………...2
Introduction………………………………………………………………………...3
I. Hotel departments………………………………………………………..4
1. Rooms Division………………………………………………………4
2. Food and Beverage Department………………………………………5
3. Sales and Marketing Division………………………………………...6
4. Accounting Division………………………………………………….6
5. Engineering and Maintenance Division………………………………7
6. Security Division……………………………………………………8
7. . Human Resources Division………………………………………….8
II. Functioning model……………………………………………………….9
Conclusion………………………………………………………………………11
Literature………………………………………………………………………….